News

COVID-19 June 21, 2021 Update

We are happy to announce we will have full reopening beginning Monday, June 21st, 2021.  Carside, virtual, and telemedicine appointments are still available for those who wish to use those services.

What will this look like?

All appointment types will be allowed to come in the building with a limit of one person per family.

  • Masks are mandatory for any client entering the building (regardless of vaccination status) and must be worn properly over the nose and mouth.
  • Contactless hand sanitizer dispensers are available in the lobby.
  • Clients will be required to remain seated and will not be permitted to hold their pet during the exam to ensure adequate social distancing.
  • Please be mindful and respectful of others and maintain adequate social distancing while in the lobby.
  • Two people per family will be permitted in the hospital for euthanasia appointments.
  • If children are present and too young to wait in the car – the appointment will remain carside.
  • If anyone in the household has been sick or has tested positive for coronavirus, your appointment will remain carside.

This includes:

  • Doctor's appointments
  • Drop-off appointments (medical problems, sedated procedures, PennHip/OFA, etc.)
  • Surgical admissions and discharges
  • Technician appointments
  • Boarding admissions and discharges
  • Grooming admissions & discharges
  • Medication and food pickups

For those of you who would like to continue with carside doctor's appointments, we are happy to do so and can provide a virtual visit while you wait in your car.  OSSVH is also still offering remote healthcare services with TeleVet. For more information on either of these services, please let us know.

We are still experiencing unusually high call volume. There are multiple ways to get in touch with us without picking up your phone. If you need an appointment or medication refill, you can use our online portal.  You can click here to schedule an appointment or click here to refill a prescription. You can also send us an email or text message at (301) 329-8988. While responses are not immediate, we work very hard ensuring every client gets a response.

Thank you for your continued patience and adaptability during this ever-changing time. We hope everyone is doing well and staying safe and we can't wait to see you.

Concerned about Cicadas?

Concerned about cicadas and your pets? As the temperatures rise, we are seeing more of 17 year periodical cicadas (known regionally as Brood X) emerge. Cicadas are not toxic and they do not sting or bite. Dogs and cats will likely eat them but eating a few shouldn’t pose a problem. However, if they eat a lot of them, it can cause some GI upset since their exoskeletons can be difficult to digest. If they are acting like an anteater, you may need to be constant companions when they goes outside for a couple of months. One thing that could help on walks would be using a gentle leader type head halter or bringing treats with you as a distraction.
 
This video and article from WUSA9 has some great information about cicadas and pets.
 

Telemedicine Services Available!

Olney-Sandy Spring Veterinary Hospital is offering telemedicine services with TeleVet! With the TeleVet mobile app you can easily send virtual consultation requests to us whenever your pet is sick or injured.

To get started, download the TeleVet app on the iTunes or Google Play store and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet’s issue. Upload any pictures or videos, instant message, and talk with us face to face through a video conference call to help get your pet feeling better again.

Telemedicine consults take the place of certain appointments that do not require examining or performing diagnostics on the pet. In some cases, telemedicine may not be the right option and we will need to see them in the hospital for a physical exam and/or diagnostics.

We look forward to talking with you soon.

*Only available for current Olney-Sandy Spring Veterinary Hospital clients and patients who have had an physical exam in the hospital within the last 12 months.

 

 

A new way to pay with Care Credit

Are you planning on paying with Care Credit at your next veterinary visit?  Use the Pay My Provider Feature at: https://www.carecredit.com/pay/QSR993/.  You schedule the payment and Care Credit will take care of sending it to us.  There is no need to have your card present at the time of the transaction.  Have questions?  Ask one of our Client Care Specialists for more information.