COVID-19 June 21, 2021 Update

We are happy to announce we will have full reopening beginning Monday, June 21st, 2021.  Carside, virtual, and telemedicine appointments are still available for those who wish to use those services.

What will this look like?

All appointment types will be allowed to come in the building with a limit of one person per family.

  • Masks are mandatory for any client entering the building (regardless of vaccination status) and must be worn properly over the nose and mouth.
  • Contactless hand sanitizer dispensers are available in the lobby.
  • Clients will be required to remain seated and will not be permitted to hold their pet during the exam to ensure adequate social distancing.
  • Please be mindful and respectful of others and maintain adequate social distancing while in the lobby.
  • Two people per family will be permitted in the hospital for euthanasia appointments.
  • If children are present and too young to wait in the car – the appointment will remain carside.
  • If anyone in the household has been sick or has tested positive for coronavirus, your appointment will remain carside.

This includes:

  • Doctor's appointments
  • Drop-off appointments (medical problems, sedated procedures, PennHip/OFA, etc.)
  • Surgical admissions and discharges
  • Technician appointments
  • Boarding admissions and discharges
  • Grooming admissions & discharges
  • Medication and food pickups

For those of you who would like to continue with carside doctor's appointments, we are happy to do so and can provide a virtual visit while you wait in your car.  OSSVH is also still offering remote healthcare services with TeleVet. For more information on either of these services, please let us know.

We are still experiencing unusually high call volume. There are multiple ways to get in touch with us without picking up your phone. If you need an appointment or medication refill, you can use our online portal.  You can click here to schedule an appointment or click here to refill a prescription. You can also send us an email or text message at (301) 329-8988. While responses are not immediate, we work very hard ensuring every client gets a response.

Thank you for your continued patience and adaptability during this ever-changing time. We hope everyone is doing well and staying safe and we can't wait to see you.

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